CareTria · Sell SheetLine of Service: Inpatient Free Trial

Non-Dispense Replacement

Record non-dispensed free-trial units, request a replacement and route it for approval in one guided flow.

With the Knipper Free Trial Program, HCPs have increased access to therapies via the hospital pharmacy for appropriate inpatients by allowing Pharmacists to enroll in the manufacturer’s program to request, receive and dispense free product in accordance with the program’s terms and conditions.

Non-Dispense Replacement lets a pharmacist record delivered units that were not dispensed, document their destruction and request a replacement.

Eligibility

This program only applies to in-patient hospitals that do not accept PDMA samples
Only Hospital based pharmacies dispensing to inpatients are eligible for the program

Who Uses It

Pharmacist: records, confirms and signs
Approver: approves or rejects the replacement
Admin: configures reasons, advisory days and the Program Phone Number

How It Works

1The pharmacist selects delivered serials, sets a reason for each, and ticks Already Destroyed and Request Replacement.

2The pharmacist enters a replacement quantity per product, up to the eligible units.

3The pharmacist reviews the Destruction and Replacement summaries, the Non-Dispense Statement and 3 confirmations, then signs electronically.

4The system creates the Destruction record, deducts destroyed units from inventory and shows a Destruction Reference # and Replacement Request #.

5The approver receives an email, signs in and approves or rejects. A rejection needs a comment.

6Approved replacements ship to the enrollment ship-to address and the pharmacist is emailed the decision.

Common Terms You May Hear

KEY TERMDEFINITION

Free GoodsProduct requested by an HCP that a pharmacist can request, receive and dispense for appropriate inpatients.

EnrollmentEach pharmacist joins a client program by enrolling. Each program requires a separate enrollment, and periodic re-enrollment may be required.

SerialA delivered unit identifier. Only delivered serials can be selected.

Destruction RecordCreated at submission (DST-…). Destroyed units are deducted from inventory.

Pending ApprovalStatus of a replacement order until the approver decides. A 48-hour SLA applies before it goes On Hold for follow-up.

Document of RecordThe stored document generated at submission. The pharmacist opens it from the confirmation page.

Non-Dispense Replacement · Inpatient Free Trial

The Platform Is Configurable to Include

Pharmacist Experience

Select delivered serials and set a reason for each
Tick Already Destroyed? and Request Replacement per product
Missing serial: call the Program Phone Number
Quantity per product, up to the eligible units
Non-Dispense Statement (6 clauses), 3 confirmations and e-signature

Validation and Controls

Delivered serials only, within the maximum destroyable
Configured reasons only
Replacement within destroyed units; ship-to locked
Re-authentication and e-signature verified; time, IP and session ID captured
Replacement exempt from allocation, order and unit limits; other validations apply

Approval and Fulfillment

Approver emailed with the Reference ID, order, units and reasons
Approver sees serials, replacement, ship-to and the expiry-advisory flag
Approve releases the order. Reject declines the replacement; the destruction record stands
Decision email to the pharmacist; status in Order History

Admin Configuration

Enable the feature for the program
Reason list and expiry-advisory days
Program Phone Number
OMS rule
List, details, ID, audit trail and Document of Record